For shops from two trucks to twenty, still running on paper and a spreadsheet
Get your shop off paper.
Every job, part used, photo and video goes in the app, before you even leave the customer.
- Quicker to do it in the app than writing it out by hand
- Using the same phone your techs already use for photos and messages
- Details, photos, videos and parts show up on the office screen immediately
- The app works with no signal too: it uploads everything the moment it’s connected again
- Every job detail gets saved against the address, and easily available to whoever goes there again
The field app: what your tech sees on the job
All job details, in one place.
At least five things happen to every job you take. In shops still running on paper and a spreadsheet, each one tends to live somewhere different: a notepad, a calendar, a ticket in a van door. None of them talk to each other, and the more jobs you take on, the harder that gets to manage: details slip, and it’s your customers who notice.
- 1 Call comes in All the job details, typed into the office app while you’re still on the phone JobDesk
- 2 Job gets booked Put in a tech’s schedule, with the call notes already attached JobDesk
- 3 Job gets done What was done, the parts, photos, video and the times, in the phone app, with or without signal JobDesk
- 4 Invoice gets made Priced off the hours and the parts actually logged JobDesk
- 5 Customer pays However you take payment today
Four of the five stages happen in JobDesk. The office is never chasing a ticket to find out what happened on a job.
Next time, you already know the house
Every visit stays on the address, not the customer. So when a new owner calls about the same address, the same pipes, wires and HVAC are still there.
Your tech pulls up, opens the address, and reads every visit that’s happened there before knocking: what was done, what parts went in, and the photos and videos from last time.
If you’re weighing up a CRM
They solve a different problem, and mostly a different person’s problem.
| What’s being compared | A CRM | JobDesk |
|---|---|---|
| What it focuses on | Customer management. Sales and marketing. | Job management. The work, and the operations around it. |
| Keeps customer details | Yes. | Yes. |
| Built around the job, not the contact | No. | Yes. |
| History that follows the address | No. | Yes. Pipes, wires, HVAC: same building |
| What was done, parts, photos, video, hours | No. | Yes. |
| Easier for a tech than the paper ticket | No. | Yes. |
| Books the job onto a day and a tech | No. | Yes. And shows the whole shop’s day |
| Takes card payments | No. | No. You keep what you use today |
Even on a quiet month
| Jobs sent home for a part nobody wrote down | 2 |
| The second trip back, at your cost | × $160 |
| A job billed short because information was missing | 3 |
| What each one costs you | × $85 |
| Left on the table | $575 |
Example figures.
And that is only what you can count. The hours the office spends chasing tickets, deciphering them and typing them up again never show on an invoice. Neither does the callback that waits an extra day on a busy week.
What it looks like
| Job | When | Where | Customer | Assigned to | Status | Billing | Amount |
|---|---|---|---|---|---|---|---|
| Happening now | |||||||
| #1051 | 8:00a | 38 Citrus Grove LaneSan Marcos | Gio Ferraro | Ray Delgado | On site | —— | —— |
| Still to come | |||||||
| #1053 | 11:00a | 88 Rancho Vista RoadVista | Sofia Moreno | Jen Alvarez | Booked | —— | —— |
| Finished | |||||||
| #1049 | Yest 2:30p | 2210 Foothill DriveOceanside | Marcus Bell | Tomas Ruiz | Finished | To bill | $486 |
The office app. Every job the shop has on, grouped by where it stands: happening now, still to come, finished and waiting to be billed.
What you get
The ticket your techs already fill in
What was done, the parts used, photos before and after, arrival and departure times. The same things the paper asked for.
Nothing waits for Friday
The office reads the job as it is being done. No chasing anybody for what happened on Tuesday.
Better visibility over what happened
Photos and videos before and after the job, saved in the app for whenever you need them again.
Every job that building has ever had
A house sells, a new owner rings, and the pipe behind the wall is the same pipe. History follows the address, not the customer.
What was done, by whom, and when
Every job keeps its own record: photos, times, and who did the work. Not somebody’s memory of a Tuesday three weeks ago.
An app you can rely on
It works in basements, crawl spaces and mechanical rooms with no signal at all. Nothing typed on site is ever lost; it uploads itself once your tech has signal.
An app your techs will actually use
A photo instead of a paragraph. Two taps for a part. Typed once, on site, on the phone that is already in their hand, and never written out again for somebody at the desk.
Nothing to hand in at the end of the day, no paperwork waiting in the van, and no phone call on Thursday asking what happened on Tuesday. The job is finished when they pull off the driveway.
A 30-day money-back guarantee
If JobDesk is not working for your shop in the first 30 days, you get your money back.
Your jobs, your data
Every job, address and part you log is yours. Export the lot as spreadsheets from inside the app, any time — the file builds right there, so there is no request to make, nothing to wait for and no fee.
Photos and video are not in that file yet. Exporting them is coming.
How it starts
- A 15-minute lookIn person or over a video call. You see both sides on a real phone, and ask whatever you want to know.
- Your shop gets set upYour rates, your licence number, your people and their logins, all in from the start. Not a six-week implementation.
- Your techs put it to workNo training day, no data to migrate, no new hardware. They keep the phones they already carry.
What it deliberately doesn’t do
- Answer your phone
- Estimates
- Card payments
- A customer portal
The big field service platforms do all of this and forty other things, and a shop your size uses a tenth of it while paying for the lot. JobDesk does the few things that decide whether a job gets billed right, and leaves the rest to whatever you already use.
What it costs
$39 per tech, per month
Everything is in that. No setup fee, no per-job charge, no add-ons, nothing that appears on the second invoice.
A tech is anybody who gets assigned jobs, including you if you still take some yourself. The office and the front desk do not count, and are not charged for.